nMSK Consultants Inc. believes that each person is a unique individual whose nature is physical, emotional, intellectual, spiritual, and social, and who is entitled to dignity and respect, regardless of circumstances or condition.

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According to this philosophy, you, the client, have the right to:

• receive courteous, competent and timely care;

• receive complete and current information regarding all aspects of your care in a manner that you understand;

• participate with your care provider in developing a treatment or care plan that addresses your needs;

• obtain a second medical opinion;

• expect that information gathered concerning your care will be treated in a confidential manner;

• if you wish, designate a person to represent or support you in making decisions about your treatment or care;

• become informed of the names and functions of all members of your health care team;

• be informed of the clinic's policies that apply to you;

• express your concerns and receive a timely response;

• refuse treatments, except in circumstances stipulated by law (for example, for certain communicable diseases) and be informed of any possible medical consequences of such refusal;

• be acknowledged in the language of your choice (English or French); the clinic will provide, if possible, the services of an interpreter to ensure that communication with members of the health care team is possible.

 

As a client, it is your responsibility to:

• provide accurate information about your past illnesses, previous hospitalizations/surgeries/treatment interventions and medications;

• be considerate of other patients’ rights and property and ensure that you respect the clinic’s policies, particularly with respect to noise, cell phone usage, video/audio recording and the smoking policy;

• treat those who look after your needs with courtesy and kindness, always understanding that their obligations toward other patients may limit their availability to you;

• ask questions about instructions received if these are not clear or cannot be followed;

• cooperate fully with clinic and healthcare staff to ensure the economical use of clinic facilities;

• inform your healthcare professionals if you are pregnant or if you suspect such a condition, so that they may consider the possible effect of certain tests or treatments prescribed;

• respect the drug and alcohol policy of the clinic which states that bringing or consuming non-prescribed drugs or alcohol in the clinic is strictly forbidden;

• respect clinic rules and regulations communicated to you;

• arrange settlement of any portion of your account not covered by your health insurance plan before leaving the clinic.